Grievance Redressal
If something is wrong — a complaint about the service, your account, your data, content, or conduct on the platform — this is how to reach us and what to expect.
How to raise a grievance
Email the Grievance Officer with a description of the issue, your account email, and any relevant details (league name, screenshots, dates):
| Grievance Officer | Googly Support |
| googlysupport@gmail.com | |
| Subject line | "Grievance — [short description]" |
What to expect
- Acknowledgment within 48 hours of receiving your complaint.
- Resolution within 15 days. If an issue needs longer (for example, it depends on a third-party data provider), we will tell you why and keep you updated.
- Data-related requests (access, correction, deletion) are handled under our Privacy Policy. If you are not satisfied with our resolution of a personal-data grievance, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
Scope
This channel covers everything: account and login issues, scoring or data disputes, conduct of other users, content concerns, privacy requests, and complaints about the platform itself. For a scoring dispute, include the match and player concerned — statistics come from third-party providers and corrections at the source are applied to the game.